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Digital Course Materials FAQ

What is Inclusive Access?

  • The Inclusive Access program is a textbook model in collaboration with top publishers that converts books into digital content.
  • All students in a class buy into the content, lowering the cost for everyone.
  • All students in that class also get access to the content on the first day.
  • The digital content also includes Interactive Learning Platforms.

What is an Interactive or Adaptive Learning Platform?

  • Interactive Learning Platforms, are much more than just e-books. They are interactive software platforms developed to provide an enhanced learning experience beyond reading the text.
  • They may include multimedia video and audio presentations and animation, and adaptive quizzes and homework sets which link directly to the related section of text when incorrect answers are given.
  • They also allow for various levels of customization by the instructor, peer-to-peer sharing of notes, and the creation of digital flashcards you can use with smartphone apps.

How much does Inclusive access cost?

The price varies depending upon the course materials chosen by the instructor, but most Digital Course Materials prices are lower than the cost to access the material direct through the publisher.

How will I get my access code?

If your instructor is using Inclusive Access, you are already enrolled to receive the digital course materials. Watch your student email account (mymail.mssu.edu) for the following information:

One week before classes begin, you will receive an email from MSSU Bookstore that will contain Inclusive Access information including:

  • A link to your personal Inclusive Access Student Portal
  • Current enrolled courses
  • Price of Inclusive Access materials
  • Opt-Out directions with deadline
  • Opt-Out deadline is 10 days following the first day of classes.

How do I pay for my access?

Inclusive Access charges will be posted to the student's university account approximately 5 days prior to the start of classes. Refunds for students who have opted out of these materials will have credits posted to their accounts the following business day.

What does it mean to opt-out?

Opt-Out means access to the digital course material will be turned off and you will not be able to view online content, submit online homework, take online quizzes, etc. If you do not wish to participate in Inclusive Access, you have the first 10 days of the semester to actively Opt-Out of the program at your Personal Inclusive Access Student Portal. The Opt-Out procedure is outlined in your emailed information from bookstore@mssu.edu .

YOU MUST OPT-OUT FROM INCLUSIVE ACCESS FOR EACH COURSE TO AVOID FEES

I did not opt out, but I did not register my access or use the online platform. Will I be billed?

Yes. All students who are enrolled in a course using Inclusive Access are automatically considered part of the program. To avoid being billed you must opt out online during the first 10 days of class.

I dropped the course. Do I still need to opt out?

Students who drop the course during the first 10 days of class will automatically be Opted-Out and refund will appear the following day to your student account. Students who withdraw from the course after the 10th day of class will not be eligible to receive a refund on Inclusive Access materials.

I forgot to opt out and missed the deadline. Can I get a refund now?

Once billing has been completed, there are no refunds.

I didn’t get an email about my course, but other students in my class did. Was I sent an email?

Only students enrolled in courses using digital materials delivered via the Inclusive Access platform will receive emailed instructions from bookstore@mssu.edu. If it is not in a spam folder or was accidentally deleted, email us at bookstore@mssu.edu  for access instructions.

I have further questions that were not addressed. Who do I contact?

 If your question wasn’t answered in this FAQ, please email needham-g@mssu.edu  for more information.